> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mixr.network/llms.txt
> Use this file to discover all available pages before exploring further.

# Welcome to Mixr

> Operate inbound and outbound voice, scheduling, follow-up, and collections from a single desk.

Missed calls, delayed follow-up, and disconnected calendar, email, and payments break the path from conversation to completed work.

**Mixr** is an operations desk for voice: answer and place calls, book from live availability, issue invoices, and run scheduled follow-up — with shared context across Contacts, Inbox, and Automations.

Open: [mixr.network/agents](https://www.mixr.network/agents)

## Operating model

| Condition                                          | Capability                                                            |
| -------------------------------------------------- | --------------------------------------------------------------------- |
| After-hours or overflow inbound                    | Answer in the caller’s language; capture intent and next step         |
| Policy, pricing, or availability questions         | Respond from your configured knowledge — not a generic script         |
| Appointment request on the line                    | Book against connected calendar availability                          |
| Deposit or balance due                             | Issue a payment link on the call or immediately after from Voice Desk |
| Returning caller or known contact                  | Continue from prior history in Contacts                               |
| Appointment risk, unpaid balance, or check-in owed | Place a scheduled outbound call or email                              |
| End-of-day open loops                              | Draft follow-ups, invoices, and callback queues in Desk Chat          |
| Escalation required                                | Live-transfer inbound to a designated human via Phone Line            |

## Start here

<CardGroup cols={2}>
  <Card title="Go live" icon="phone" href="/product/voice-desk/setup">
    Import your site, configure Voice, connect systems, activate the line.
  </Card>

  <Card title="Agents Hub" icon="layout-dashboard" href="/product/getting-started/agents-hub">
    Navigation and operating surfaces — Agents through Spending.
  </Card>
</CardGroup>

## Use Cases

<CardGroup cols={3}>
  <Card title="Businesses" icon="briefcase" href="/product/use-cases/businesses">
    Service, clinical, salon, sales, and operations desks.
  </Card>

  <Card title="Families" icon="heart" href="/product/use-cases/families">
    Coordinated check-ins, appointment confirms, and escalation.
  </Card>

  <Card title="Personal" icon="user" href="/product/use-cases/personal">
    Solo operators, consultants, and personal assistant lines.
  </Card>
</CardGroup>